Ticket priorities
Low, Normal, High, and Urgent — without forcing a choice on every request.
Every ticket has a priority. New ones default to Normal. Use High or Urgent when something needs to jump the line — a store that cannot take payments, a leak that cannot wait.
Low and Normal stay visually quiet. High and Urgent are easier to spot in the list. Priority also helps sorting and optional response targets if you turn on SLAs.
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