Understanding roles and permissions
Admin, support agent, knowledge base editor, and read only.
- Admin — full access for this help center, including branding, domains, and team.
- Support agent — view and reply to tickets, add internal notes, and use canned replies.
- Knowledge base editor — create, edit, and publish articles.
- Read only — view tickets, articles, and analytics without making changes.
Roles apply only to people invited to this help center from Team.
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