Understanding roles and permissions
Admin, support agent, knowledge base editor, and read only.
- Admin — branding, domains, team, articles, and tickets for this help center.
- Support agent — tickets, replies, internal notes, and canned replies.
- Knowledge base editor — articles only.
- Read only — view tickets, articles, and analytics.
Orstrax operators can work in every help center. That access is internal and is not shown on this Team page.
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