Connecting a custom help domainPro
Add help.yourdomain.com and follow the DNS step Desk shows.
Every help center has a permanent Desk address, such as desk.orstrax.io/your-product. On Pro you can also use an address you already own, such as help.yourcompany.com. Free includes the Desk address only.
On Settings → Domains, enter the address people should type and choose Connect domain. Under that domain, Desk shows the DNS record to add: type, name, and where it should point (with copy buttons). Merchants point a CNAME at cname.desk.orstrax.io — not another host’s raw website target.
Sign in where you manage the domain, add that record, then come back and choose Check connection. DNS can take a little while. You can leave the page and return later.
Connected means DNS looks correct. To make visitors use that hostname, choose Use as public address. Until then, the Desk URL remains the public address. After you set the public address, ticket links, articles, and email use it, and visitors on the Desk URL are sent to your custom domain.
If status is Needs attention or Waiting for DNS, the same DNS record stays visible under the domain so you can fix or re-check it. You do not configure certificates yourself.
Do not point a hostname that already serves another live website until you are ready to move that site.
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