Reminding yourself about a ticket
Snooze work and bring it back when you’re ready — without emailing the customer.
Open a ticket and choose Remind me. Pick later today, tomorrow, in two days, next week, or a custom time. You can add a short note for yourself, like “Call the vendor if the part hasn’t arrived.”
While a reminder is set, the ticket moves out of your normal inbox into Later. When the time arrives, Desk brings it back and notifies you. Customers are never contacted because a reminder fired.
By default, if the customer replies first, Desk clears the reminder and returns the ticket to active work. Turn that off when you want the reminder to stay no matter what happens in between.
Was this article helpful?