Internal tickets and work requests
Use the same ticket inbox for customer help and internal follow-through.
Not every ticket is a customer question. Choose Internal request when you create a ticket for repairs, purchasing, IT, signage, or anything your team needs to own and finish.
Internal tickets use the same statuses, assignees, due dates, reminders, and history as customer tickets. They stay in Desk — they are not a separate to-do app.
Assign work to a person or a team label such as Facilities or Operations when you have teams configured under Settings.
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