Creating and publishing an article
Write in the editor, save, then publish when it is ready.
Open Articles, then create a new article. Give it a title, pick a category, and write in the editor.
New articles start as drafts. Save article keeps the current text and status. Customers cannot see drafts in search or on the help center.
Publish makes it live. Use Unpublish to return it to draft, or Archive to hide it from the public help center while keeping it in Desk.
Desk autosaves while you type and warns you if you leave with unsaved changes. Preview shows the article in your help center styling.
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