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Getting Started

Getting started with Orstrax Desk Creating your help center Switching between products with Working in

Creating and publishing an article Adding images to an article Organizing articles into categories Managing drafts

Managing tickets Replying to customers Using internal notes Assigning tickets Using canned responses Understanding ticket statuses

Team & Permissions

Inviting team members Understanding roles and permissions

Customizing help center branding Adding your logo and favicon

Connecting a custom help domain Your permanent Desk address

Configuring support email Understanding email replies

Search & Analytics

Using Search Insights Finding searches with no results Understanding article feedback

Account / Settings

API access Integrations Account and settings

Troubleshooting

Troubleshooting a custom domain Contacting Orstrax support

Getting Started

Getting started with Orstrax Desk Creating your help center Switching between products with Working in

Creating and publishing an article Adding images to an article Organizing articles into categories Managing drafts

Managing tickets Replying to customers Using internal notes Assigning tickets Using canned responses Understanding ticket statuses

Team & Permissions

Inviting team members Understanding roles and permissions

Customizing help center branding Adding your logo and favicon

Connecting a custom help domain Your permanent Desk address

Configuring support email Understanding email replies

Search & Analytics

Using Search Insights Finding searches with no results Understanding article feedback

Account / Settings

API access Integrations Account and settings

Troubleshooting

Troubleshooting a custom domain Contacting Orstrax support

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