Collecting feature requests
A searchable roadmap where customers suggest and vote on ideas, kept separate from tickets.
Turn on Feature requests under Settings → Support. Customers can search existing ideas, upvote what they care about, filter by roadmap status, and suggest new features — without creating support tickets.
You can rename the public board (for example Product requests) and choose whether the link appears in the Help header, the footer, both, or neither. Customers can still reach the board from the contact form when Feature requests are on.
On a public help center, Desk adds a Feature requests page to your Help site. With App Authenticated Embedded Help, the board stays in your product through the embed API instead — the public Help page stays locked with the rest of that help center.
Ideas never create open tickets, so your inbox stays focused on support. Review and organize them from Feature requests in the Desk sidebar.
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