Adding the help chat widget
A chat bubble that answers from your articles and can hand off to your team.
The help chat widget answers visitors’ questions using your published articles. If nothing fits, they can leave a request for your team (unless your workspace is Knowledge base only).
- Turn it on under Settings → Support with Help chat widget, and optionally set a greeting.
- It appears on your help center automatically. To add it to another website you own, copy the Embed snippet from the same page and paste it into that site.
- See what people asked, and where answers fell short, under Insights → Assistant insights.
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