Choosing a workspace mode
Use articles and tickets together, or just one of them.
Open Settings → Help center and find Workspace mode:
- Knowledge base + tickets — articles and a way to contact your team. This is the default.
- Knowledge base only — visitors can read articles but cannot send requests. You can set the message shown when the chat widget has no answer.
- Tickets only — your public home becomes a support portal for sending requests. Articles stay in Desk but are hidden from the public. You can write a short intro for the portal.
Switching modes never deletes articles or tickets, so you can change your mind at any time.
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