Setting ticket due dates
Due dates are for work that actually needs to be finished by a time.
A due date is different from a reminder. Use a due date when the work itself has a deadline — a repair, an order, a customer commitment. Use a reminder when you personally want Desk to nudge you later.
Choose today, tomorrow, in three days, in a week, or a custom time on the ticket. Lists show due soon and overdue clearly without turning the screen into a rainbow.
Open the Due soon and Overdue views on Tickets when you want to clear deadlines first.
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