Shopify connection, sync, and older orders
How Orderflow stays connected, what sync does, and why older orders may not appear.
Orderflow uses the store’s Shopify access token. If permissions change, use Update Shopify permissions / reconnect from the app so missing scopes (for example creating a lookup page, or saving a customer’s email marketing opt-in after proof approval) can be granted.
Sync
Orders opens from your saved working queue so unfilled orders show immediately. Opening Orders or using refresh then checks Shopify in the background for new, changed, and just-fulfilled orders — fulfilled rows leave Active when Shopify says they are filled. While Orders stays open, the list refreshes on a short interval and Shopify is checked again about every 90 seconds, or when you return to the tab. Fulfilled, All Orders, and search-all still load older Shopify pages when you open those views. Webhooks also keep Orderflow current when Shopify sends order events. Open the account menu to see Connected under the store name when the store still has a Shopify connection, then Last Updated for the last open, refresh, or quiet check.
Need orders from more than 60 days ago?
The first import covers about 60 days. Orderflow does not pull older history automatically. You’ll still get recent orders and new ones from here.
Email delivery
Customer mail uses Orstrax built-in sending (hello@orstrax.io) or your SMTP/Resend settings. Replies go to your reply-to address, not to Orstrax support.
Proof links
If a proof link opens the wrong page, set the published lookup URL in Customer Lookup under Storefront Page. The lookup form on that page handles ?proof=.
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