Reviewing order activity

Activity is the history of work in Orderflow.

On the order

Open an order and choose Activity — it is the last tab, after Order Details, Customer Message, and Internal Note. Status changes, proofs, and messages stay with that order so you aren’t scanning unrelated history.

When Orderflow emails the customer, Activity shows that address under the event. If you send with Orstrax built-in mail, a glowing dot sits next to the address and updates as the email is sent, delivered, opened, clicked, bounced, or marked as a complaint. Delivered means it reached the inbox provider. Some inboxes never report opens, so a message can stay Delivered even after someone reads it. If you send with your Resend API key, add the delivery webhook under Settings → Email to get the same status. Custom SMTP still shows the address, without delivery tracking.

Opening Activity also checks Resend and fills in a later status when Orderflow can match that send. New mail updates from the webhook as it happens. Older rows stay Sent if Orderflow cannot match them — for example emails from before tracking was on, or sends that no longer show up in Resend. Older activity uses the email on the Shopify customer if the original send did not store it.

When an automation moves an order, the line shows the lightning icon, Automation, and what triggered it — for example that it saw _ in the product title.

Store-wide Activity

The Activity page in the sidebar lists recent changes across the store. Use it when you need to see who moved work, not when you’re working a single job.