Customer status, proof, and information emails
Turn on status emails, edit Message Templates, and insert supported Orderflow variables.
Customer mail is written in Message Templates and sent according to the status and Status Action you configured.
Status emails
On Statuses, enable customer email for a step when the customer should hear that the order moved. Edit the subject and body for that status in Message Templates.
Proof Review emails
Proof templates can include {proof_link} and {proof_cta} (the Review Your Proof button). Orderflow keeps that call-to-action in the proof email so the customer can open the lookup page with ?proof=.
Request Information emails
Information-request templates can include {info_link} and {info_cta} (Provide Information). Collect Info does not send a customer email.
Variables
Use the Insert variable buttons in the editor. The full list is in Using template variables in Orderflow.
Use the public status name for {status} so customers do not see internal labels.
Note: Replies go to your reply-to address, not to Orstrax support. Set that under Settings → Email.
For when those emails actually reduce “where is my order?” questions, see How to reduce “Where is my order?” messages for custom products.
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