Adding order lookup to your Shopify store

Customers look up orders with email and/or order number on your Shopify site. They do not log into Shopify.

Use a dedicated page

Add lookup to a page such as Order Status (/pages/order-status). Don’t put it on the homepage.

Create the page

During onboarding, Orderflow can create that page when the app has permission to write Shopify pages. You can also create the page in Shopify Admin and paste the published URL into Customer Lookup under Storefront Page.

Proof emails use that same URL with ?proof=.

Theme editor

1. Create or open a Shopify page (not the homepage).
2. Open the theme editor for that page.
3. Add a block or section.
4. Select Orstrax Order Lookup.
5. Save the theme.

The app block only loads on the page where you add it.

What customers see

After they look up an order, the first card is meant to answer the basics without opening every detail:

• order number and date
• the current status name, plus your customer-facing explanation when you added one
• progress
• tracking when it exists
• anything they need to do, such as review a proof or send information
• proof state when it matters, including a closed proof that never received a response

View order details opens the fuller page: greeting, status, progress, the same attention card when needed, shipping and tracking, items, and customer messages.

Configure those sections — and the wording for labels such as Ships by — on Customer Lookup. The live preview on that page is the same form customers see. Heading, field labels, and button text are set there, not in the Shopify theme editor.

Shopify Thank you and Order status pages

Those are Shopify’s own post-checkout pages, not your Customer Lookup page.

Add Orderflow order timeline in the checkout and customer accounts editor. It shows the same progress timeline customers see after they look up an order with their email — without asking them to type it again.

1. In Shopify, open the checkout and customer accounts editor.
2. Open the Thank you or Order status page.
3. Add the Orderflow order timeline app block.
4. Save.

Progress, Ship by, customer messages, and proof or information actions follow the same visibility choices you set on Customer Lookup.

Save the URL

In Customer Lookup, paste the published page URL under Storefront Page and save. Proof emails, Add photos, and other customer information links use that page. If it is blank, those emails open on Orderflow until you save a page.

For the customer-facing problem, see How to let customers check the progress of a custom order.