Creating and publishing an article
Write in the editor, save a draft, then publish when it is ready.
Open Knowledge base, then New article. Give it a title, pick a category, and write in the editor.
Save draft keeps the article staff-only. Customers cannot see drafts in search or on the help center.
Publish makes it live at your help center address. You can unpublish later by setting status to Draft or Archived.
Desk autosaves while you type and warns you if you leave with unsaved changes. Preview shows the article in your help center styling.
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