Getting started with Orstrax Desk
Create a help center, add articles, and invite your team.
Orstrax Desk is the place you run customer help: a public knowledge base, a contact form, and a staff inbox for tickets.
Each product you support is a separate help center. Use Working in at the top of Desk to switch products. You never see another product’s tickets or drafts.
First hour
Open Branding and add your help center name, logo, and colors.
Create a category, then write and publish your first article.
Set your support email in Settings.
Invite teammates from Team.
Open the public help center from the sidebar to preview what customers see.
When you create a new help center, Desk walks through these steps. You can skip anything optional and finish later from the dashboard checklist.
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