Orstrax Desk
Customers should hear from your brand.
Desk is one support platform for every product you run. Each help center keeps its own name, address, articles, and tickets — while your team works from a single place.
Knowledge base
How do I change my plan?
Open Settings, choose Billing, and pick the plan that matches how you work. Customers stay on your brand — your team keeps the conversation.
Your name on the door
Give customers a help center that looks like your product — with a Desk address now, and your own domain when you’re ready.
One desk for every product
Switch between brands without mixing tickets, articles, or branding. Each help center stays separate.
A playbook for the team, too
SOPs, Decision Guides, and internal reference live next to tickets — private to your team, never mixed into the customer help center.
Nothing falls through the cracks.
Support your customers. Keep your team moving.
Desk surfaces forgotten requests, brings snoozed work back at the right time, shows approaching deadlines, and helps teams keep response targets — whether the ticket is a customer question or a store that needs a repair.
Customer support
Questions, replies, and issues stay organized with ownership and clear next steps.
Internal operations
Maintenance, purchasing, IT, and follow-ups use the same ticket engine — not a separate task app.
Needs attention
Unopened, overdue, and quiet-too-long work surfaces with a reason — so mornings start with “what do we deal with?”
One help desk. Two sides of support.
Your customers shouldn’t be the only ones with a help center.
Customer knowledge
Help articles and search so people can solve it themselves.
Team Knowledge
SOPs, Decision Guides, and internal reference for the people who answer when they can’t.
Tickets in the middle
Suggested resources on the ticket, searched inside that help center only.