Features
The work of support, in one place.
Everything your team needs to answer customers — and keep each product’s experience on-brand.
Branded help centers
Make every help center feel like your product, with your name, logo, colors, and voice.
Financial Fern Help
How do I change my plan?
Open Settings, choose Billing, and pick the plan that matches how you work.
Tickets
Keep customer conversations organized with assignments, internal notes, statuses, and a complete history.
Knowledge base
Create and organize useful answers your customers can find on their own.
Articles
Published
Published
Published
Multi-brand
Run support for multiple products or brands from one Desk while keeping every customer experience separate.
Working in
Custom domains
Give customers a familiar place to get help with your own support domain, like help.yourcompany.com.
Domains
desk.orstrax.io/acme
Desk address
help.acme.com
Connected
Search & insights
See what customers are searching for — and which articles are helping or need attention.
Searches with no results
12
Helpful articles
86%
Customers are looking for
“change plan”
Teams
Invite your team and control who can manage support, content, and settings.
Team
- Alex RiveraAdmin
- Sam ChenAgent
- Jordan LeeEditor
Canned responses
Save answers your team uses often and reply faster without starting from scratch.
Saved replies